Process Improvement in Healthcare


The Process Improvement in Healthcare short course combines engineering tools and techniques with the needs of the healthcare industry. The American healthcare industry is in a state of constant change, with looming health reform legislation and concerns about the health insurance process. This course explains how individual hospitals and healthcare systems can increase productivity without harming quality and reduce costs while remaining profitable.

Process Improvement in Healthcare provides healthcare administrators and practitioners with training in the tools needed to improve productivity including Lean, Six Sigma, and more. Participants will learn viable ways to not only improve productivity, but reduce cycle time, increase capacity, and lower costs. The two-day course provides an excellent opportunity for organizations to meet their operational improvement goals.

What You Will Learn:

Useful, practical, and popular process improvement methods will be explained and students will have an opportunity to implement many of them, including:

  • Process Mapping – how to understand a process with the use of diagrams and graphics
  • Queuing – understanding models of processes and their analysis
  • Materials management – inventory, its control, and optimizing
  • Six Sigma basics – how this popular approach is used to reduce unwanted variability and improve quality
  • Lean thinking basics – how this popular approach is used to eliminate waste
  • Facility layout – why do some arrangements harm productivity and others help it
  • Computer simulation – how to make use of this valuable tool
  • Focus Groups – how to organize them and how to make them effective
  • Change management – once the necessary improvements are identified, how to implement
What you will gain:
  • Reduce hospital costs and improve patient care by identifying and correcting bottlenecks, delays, and other patient flow problems
  • Learn to independently implement Six Sigma, Lean thinking, Total Quality Management, and additional process improvement methods
  • Hands-on learning can be tailored to your organizational needs
  • For California Safety Net systems affected by the 1115 Waiver, this course responds with the methods and tools needed to improve productivity
Who should attend:
  • Healthcare practitioners and administrators:
    • Clinical staff
    • Healthcare Administrators and executives
    • Healthcare engineers
    • Nurses
    • Physicians
Instructor Bio

David Belson, Ph.D., is an adjunct professor in the USC Viterbi School of Engineering Daniel J. Epstein Department of Industrial and Systems Engineering. He currently teaches graduate level engineering courses at USC in improving healthcare operations. Belson brings over 25 years of industrial engineering experience to this Professional Programs short course and has worked with over a dozen hospitals in improving their processes and teaching process improvement methods. Processes implemented in over a dozen hospitals utilizing a wide range of methods and research in healthcare operations include surgery scheduling, ER queuing, radiology throughput, and other patient flow improvements. Belson has previously held management positions at IBM and Ernst & Young and has extensive experience as an independent consultant.

Continuing Education Units

CEUs: 1.4 (CEUs provided by request only)

USC Viterbi School of Engineering Certificate of Participation is awarded to all participants upon successful completion of course.

Why Consider a Custom Course for Your Organization?

Custom courses provide the opportunity to create an educational program that meets the specific needs of your organization. The following are a few reasons why our clients have chosen USC Viterbi School of Engineering as their program provider:

  • Interest in connecting with USC experts for real organizational issues
  • Engineering training and executive education opportunities in a condensed period of time
  • Educational opportunities at multiple company sites through on-site training and/or distance offerings to several sites simultaneously
  • Preference for providing Continuing Education Units (CEUs) rather than degree-oriented academic units
  • Overall flexibility in timing, delivery and pricing

If you are interested in learning more, please contact us by email or at 213-740-4488

Want to Learn More?

Custom Programs

Interested in providing a customized offering of this course to your organization?

Learn More

UPCOMING PROGRAMS

October

February