Process Improvement in Healthcare

The Process Improvement in Healthcare short course combines engineering tools and techniques with the needs of the healthcare industry. The American healthcare industry is in a state of constant change, with looming health reform legislation and concerns about the health insurance process. This course explains how individual hospitals and healthcare systems can increase productivity without harming quality and reduce costs while remaining profitable.

Process Improvement in Healthcare provides healthcare administrators and practitioners with training in the tools needed to improve productivity including Lean, Six Sigma, and more. Participants will learn viable ways to not only improve productivity, but reduce cycle time, increase capacity, and lower costs. The two-day course provides an excellent opportunity for organizations to meet their operational improvement goals.

What You Will Learn:
Useful, practical, and popular process improvement methods will be explained and students will have an opportunity to implement many of them, including:
  • Process Mapping - how to understand a process with the use of diagrams and graphics
  • Queuing - understanding models of processes and their analysis
  • Materials management - inventory, its control, and optimizing
  • Six Sigma basics - how this popular approach is used to reduce unwanted variability and improve quality
  • Lean thinking basics - how this popular approach is used to eliminate waste
  • Facility layout - why do some arrangements harm productivity and others help it
  • Computer simulation - how to make use of this valuable tool
  • Focus Groups - how to organize them and how to make them effective
  • Change management - once the necessary improvements are identified, how to implement

Custom Programs

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For more information and to register, visit the course page.


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October 04, 2022 to December 09, 2022
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For more information and to register, visit the course page.


Nov 15 Tue

Healthcare Labor Management

November 15, 2022 to November 16, 2022
Course #: ISE 1122 - 11

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For more information and to register, visit the course page.

Published on July 11th, 2017

Last updated on December 17th, 2020